Clear rules so everybody wins and we don’t lose money on fake claims.

Where We Ship

• Local delivery: NYC five boroughs, Long Island, Westchester, New Jersey, Connecticut, and parts of Pennsylvania.
• Nationwide USA: Dry goods only (no frozen, no refrigerated items shipped outside local area).
• PO Boxes: Accepted for dry goods.

Shipping Rates & Times

• Rates are calculated at checkout (weight + distance).
• Local NYC tri-state: 1–3 business days
• Nationwide dry goods: 3–7 business days
• Tracking number sent the moment it ships.

Perishable / Temperature-Sensitive Items

We do not ship frozen or refrigerated items outside our local delivery zone. Any fresh, cold, or frozen products (doubles, roti, fish, etc.) are local delivery only.

Damaged or Wrong Items

1. Take clear photos of the damage or wrong item.
2. Send photos to hello@shopcaribbean.com or WhatsApp within 2 hours of delivery.
3. If it’s our mistake, we will reship the correct item at our expense.
4. Claims after 48 hours of delivery  or without photos cannot be processed.

Lost or Stolen Packages

Once tracking shows “Delivered,” the package is your responsibility. We cannot refund or reship packages left on porches, in lobbies, mailboxes, or stolen after delivery.

“I Changed My Mind” or “Didn’t Like It”

All sales are final. Food and grocery items cannot be returned or refunded for buyer’s remorse, change of mind, or personal taste.

Refunds

Refunds are only issued when:

• We cancel the order, or
• An item is out of stock and we can’t replace it.
In every other case we offer reshipment of the correct item instead of cash refund.

Exceptions

We happily make exceptions for our regular, loyal customers — because we know and value family. One-time or new customers must follow the policy above.