Clear and simple – just how we like it!

We Accept

• All major credit and debit cards (Visa, MasterCard, American Express, Discover)
• Apple Pay
• Google Pay
• PayPal
• Cash App
• Cash on Delivery (only for local NYC-area deliveries)

Your Payment is 100% Secure

• All transactions are processed through encrypted SSL connections.
• We use trusted payment processors (Stripe and PayPal) – we never see or store your full card details.
• You’ll see “ShopCaribbean” or “ShopCaribbean.com” on your bank statement.

When You’re Charged

Your card is charged only when your order is confirmed and packed (usually within a few hours of placing the order). If something is out of stock, you’ll only be charged for what we actually ship.

Cash on Delivery (Local Only)

• Available in most NYC boroughs, Long Island, and parts of NJ/CT.
• Have the exact amount ready (driver may not always have change).
• If you’re not home when we arrive, the order comes back to us and a re-delivery fee may apply.

Failed Payments

If your payment doesn’t go through, we’ll send you an email and text right away with a secure link to update your card. Your order stays on hold for 24 hours so you don’t lose your items.

Refunds

• Full refund if we cancel your order or an item is out of stock.
• Damaged, wrong, or melted items → instant refund or replacement (your choice).
• Refunds go back to the original payment method and usually show up in 3–7 business days.